Firstly, ensure that the iPad has Bluetooth switched on, please follow the below steps to ensure this: 

  • Tap the 'Settings' icon.
  • Tap 'Bluetooth'.
  • Toggle Bluetooth 'On' if it isn't currently enabled.
  • Tap on the QL-820NBW printer and ensure it shows 'Connected'.
  • Open the hidden menu by tapping 3 times on the SwipedOn logo in the top left of your SwipedOn home page
  • Select ‘Printer Setup’
  • Tap on Bluetooth and the printer should now be showing as displayed below
  • Tap on the printer and it should appear as 'Connected'
  • Once the printer is showing as connected, tap on test print to confirm the printer successfully prints an ID badge and then tap 'Done' to exit the printer setup menu. 

*Please note, if after trying the above step and then printer is not connecting, please get in touch with us at or using our live chat function located in the bottom right corner of the screen.

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