This method should be used when an individual visit or movement needs to be anonymized, as opposed to all of the visitors history. In this case, all or some of the visits can be anonymized from the 'Timeline' tab.
Example use case:
Your business decides that visitor data should only be kept for 1 month. A visitor, Bob Smith, has visited your business every week for the last year. You can now anonymize all of Bob's visits that are older than a month old, but keep the most recent.
*Please note, visits can only be anonymized from the Timeline tab in the Visitors page and only signed-out visits can be anonymized.
To anonymize a single visit, follow the below steps:
- Navigate to the 'Timeline' tab from the Visitors page and select the visit/s you wish to anonymize.
- Click 'Anonymize Selection' button.
- Confirm the action by entering your login password and click Anonymize.
- Once the visit is anonymized, the data will appear as shown below.
You have now Anonymized a visit!
You can check the result of your action by refreshing the Timeline tab. You should now see the row entry with all personal information removed. In busy times, this process may take a minute or two, so please refresh you page.
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*Our support team is available 24x5 via the live chat bubble or email@example.com for any questions or support you may require.