If you have received a notification that you are required to update your credit card details, please ensure that you are clicking on the banner that appears within the 'Plan' view of the 'Account' tab. Clicking on the 'Update Details' button the the right of the banner as shown below:

To update your card, please see the following process: 

  • Log into the SwipedOn web dashboard
  • Navigate to the 'Account' tab on the left side of the web dashboard
  • Navigate to the 'Payment Methods' tab at the top of the screen 

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Some common payment issues:

  • Card expired - input new card details with the process above.
  • Insufficient funds - there are not enough funds to process the payment.
  • Refer to card Issuer - please contact your bank and ensure your card is able to accept international transactions.
  • Do not honor - please contact your bank.

All billing history and error messages can be located under the 'Accounts' tab on the left side of the web dashboard within the 'History' tab at the top of the page. Click on the 'Download' button to receive your receipt. 

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