FAQs

Updated regularly to help you on your way

Paul Hansen avatar Lauren Batcheldor avatar Chris Lawry avatar
39 articles in this collection
Written by Paul Hansen, Lauren Batcheldor, and Chris Lawry
FAQs

Employee Settings

Configure employee sign-in and privacy settings
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Written by Lauren Batcheldor
Updated over a week ago

SwipedOn Showcase Video

A short video showing SwipedOn in action
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Written by Lauren Batcheldor
Updated over a week ago

SwipedOn AddOns

Find out more about additional subscription based features you can AddOn to your SwipedOn subscription to further streamline your office!
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Written by Lauren Batcheldor
Updated over a week ago

Upgrading your plan

How to upgrade your subscription from one plan to another.
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Written by Lauren Batcheldor
Updated over a week ago

What are the different plan options?

Plans and pricing comparison
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Written by Paul Hansen
Updated over a week ago

We are a large organisation with many sites, can we use SwipedOn to link them all?

Linking all company locations to an Enterprise plan
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Written by Lauren Batcheldor
Updated over a week ago

What is the Enterprise Plan?

What does the Enterprise plan allow and what features does it enable?
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Written by Lauren Batcheldor
Updated over a week ago

How to change the name of your SwipedOn account

Find out how to change the company name on the SwipedOn account.
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Written by Lauren Batcheldor
Updated over a week ago

How to update or change the credit card on your account

Updating the credit card and explanation of card issues.
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Written by Lauren Batcheldor
Updated over a week ago

Download receipts for your SwipedOn subscription

Where to locate and download the receipt for your SwipedOn subscription.
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Written by Lauren Batcheldor
Updated over a week ago

Guided Access

Disable iPad buttons so the SwipedOn app cannot be closed.
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Written by Lauren Batcheldor
Updated over a week ago

Removing an Admin Role

How to remove a Company Admin or Location Manager
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Written by Lauren Batcheldor
Updated over a week ago

Forgotten password - How do I reset my SwipedOn Dashboard password?

Step-by-step password reset instructions
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Written by Lauren Batcheldor
Updated over a week ago

Exporting visitor data

How to export visitor and visit timeline data
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Written by Lauren Batcheldor
Updated over a week ago

How to restore an archived visitor

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Written by Lauren Batcheldor
Updated over a week ago

Exporting employee data

How to export your employee data
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Written by Lauren Batcheldor
Updated over a week ago

How to restore an archived employee

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Written by Lauren Batcheldor
Updated over a week ago

Adding an assistant email address to an employees' profile

How to add an assistant email address to receive email notifications.
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Written by Lauren Batcheldor
Updated over a week ago

What are location settings?

In what scenarios are location settings useful?
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Written by Lauren Batcheldor
Updated over a week ago

How to configure new locations on an Enterprise plan

How to configure, setup or add new locations on an Enterprise plan
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Written by Lauren Batcheldor
Updated over a week ago

How to use location settings?

How to manage your content and apply it differently across locations
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Written by Lauren Batcheldor
Updated over a week ago

What pages have location settings available?

What pages have location settings and those pages still to come
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Written by Lauren Batcheldor
Updated over a week ago

How to see if a page has location settings applied against a location already?

Unsure if a location already has a different setting? Find out more below.
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Written by Lauren Batcheldor
Updated over a week ago

What are the Hardware / Software requirements to use SwipedOn?

Hardware and software requirements when using SwipedOn
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Written by Lauren Batcheldor
Updated over a week ago

Does SwipedOn work on Android or Windows tablets?

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Written by Lauren Batcheldor
Updated over a week ago

Printers and Labels

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Written by Lauren Batcheldor
Updated over a week ago

Lanyards & labels

Setting up your printer to use ID labels with lanyards
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Written by Lauren Batcheldor
Updated over a week ago

Reprinting ID Labels

How to reprint a visitor ID label from the SwipedOn app
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Written by Lauren Batcheldor
Updated over a week ago

How to disconnect the label printer?

Steps to disconnect the iPad to the printer so visitors no longer receive an ID label when signing in.
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Written by Lauren Batcheldor
Updated over a week ago

Evacuation mode on iPad

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Written by Lauren Batcheldor
Updated over a week ago

iPads & Locations

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Written by Lauren Batcheldor
Updated over a week ago

How to uninstall the SwipedOn app

Uninstalling the SwipedOn app on the iPad
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Written by Lauren Batcheldor
Updated over a week ago

How to find what iOS version the iPad is running

Find out what the iPad Operating System is currently running
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Written by Lauren Batcheldor
Updated over a week ago

How to apply iOS updates

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Written by Lauren Batcheldor
Updated over a week ago

How to update the SwipedOn iOS app

Follow the below steps to update the SwipedOn iPad app
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Written by Lauren Batcheldor
Updated over a week ago

Screen auto-time outs

Length of time it takes for the screen to 'timeout'.
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Written by Lauren Batcheldor
Updated over a week ago

Where can I find SwipedOn's Privacy Policy and Terms of Service?

Privacy Policy and Terms of Service
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Written by Chris Lawry
Updated over a week ago

Does Slack work with SwipedOn?

How to connect Slack to SwipedOn
Paul Hansen avatar
Written by Paul Hansen
Updated over a week ago

How to use Windows PowerShell to export data from Active Directory and import into SwipedOn

Guide to use windows powershell to export AD data in order to bulk upload your employees
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Written by Lauren Batcheldor
Updated over a week ago