Subscriptions are often not able to renew due to expired credit cards or other issues to do with the registered card. To update your card, please see the following process: 

  • Log into your Dashboard at 
  • Go to the Account tab --> Plans and Pricing
  • Click 'Update Credit Card', as shown below

Some common payment issues:

  • Card Expired - input new card details with the process above
  • Insufficient funds - there are not enough funds to process the payment
  • Refer to Card Issuer - please contact your bank to allow the transaction to process
  • Do Not Honour - your bank will not validate the transaction, please contact them 

You can view your billing history and view error messages under Accounts --> Billing Transactions in your Dashboard.

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